某医院妇产科因孕妇家属不愿排队发生了殴打医护人员的恶性事件，医务社会工作者到现场后，首先应采取的措施是( )。

A: 安抚孕妇家属的情绪
B: 向医生了解孕妇的情况
C: 协助安排孕妇尽快进行检查
D: 向医院领导汇报，并通知警务室和保安

参考答案：A

孕妇家属不愿排队，殴打医护人员，行为有过错，造成医患关系紧张．
医务社会工作者应当及时进行调解，恢复医院正常秩序，D项容易激化矛盾，B、C
项在矛盾缓解之后才能有效进行，故A项为最佳选项。

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