Questions 62-64refer to the following letter. Dear Mr. Smith: Just a note to say thank you for giving me the opportunity to interview with your company for the position of loss control specialist. I()our conversation and feel my experience and education would complement

He is()respected by other members of our team. Joe is a fast learner and has excellent problem solving abilities.

Questions 59-61 refer to the following letter To Whom It May ConcernI've been Joe Employee’s Manager at XYZ Company since 1997, and even promoted Joe to the role of Senior Software Engineer last year.Joe has proven to be a( )employee with excellent communication skills.

We are glad to be doing business with you. Jennifer Owens will be your _______ contact for all incoming materials and orders. If you have a question about payment, contact Ms. Simpson in our accounting office. She will help you sort the matter out. Again, welcome aboard. If there is anything we can do to help facilitate this new relationship, please do not hesitate to ask. Sincerely,

We have a high demand for quality and _______ tolerance for error. Based on our research, that also describes your firm.

Questions 56-58 refer to the following letter.With the signing of the_______ contract, we would like to welcome you as a supplier to our company.

the lack of service you experienced is unusual and not the standard of our motel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.Thank you again for your comments. We hope that you will give us () chance to serve you.

The problems that you () have been brought to the attention of our housekeeping department. While

Questions 53-55 refer to the following letter.Dear Valued customerThank you for taking the time to fill out our questionnaire during your stay with us. We do appreciate hearing from our customers, as their comments are vital( ) us to continue improving our accommodations.

four countries in Europe. The establishment of an online store in Bangkok () the need for customers to pay high international shipping fees when they make orders on the Web site. Thecompany’s customers in Asia have responded positively to this development.